Returns

You may return most new, unopened items sold and fulfilled by Seasoned Sisters within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are opened or returned more than 30 days after delivery will be reviewed on a case by case basis. Reasonable effort will be taken to insure the most equitable solution for both parties.

If you need to return an item, please send it to our office, along with the packing slip, to:

Seasoned Sisters
3755 Avocado Blvd. #414
La Mesa, CA 91941

If you need assistance with the process, please contact us at info@seasonedsisters.com or call our toll free number at 1-800-810-4449.

 

Returning Items You Didn't Order

If you received an extra item in a shipment, or items were delivered to you (or to your home) that you didn't order, please let us know. If you live in the U.S. we'll mail you a postage-paid return mailing label for their return.

At your earliest convenience, e-mail us at info@seasonedsisters.com and let us know:

  • the item(s) you incorrectly received
  • your name
  • your mailing address
  • your phone number

 

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

  1. Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer. If you do not have the packing slip, please contact us for instructions. You can email us at info@seasonedsisters.com or call us at 1-800-810-4449.
  2. Affix a shipping label to the outside of the box addressed to:

Seasoned Sisters
3755 Avocado Blvd. #414
La Mesa, CA 91941

  1. Leave the package for your mail carrier to pick up, or take it to a post office or shipping center. If the return is because of a defect or an error on our part, you will be reimbursed for shipping costs with your refund.